Here you can access the user manual for your New VX2 Hub.

<p>Here you can access the user manual for your&#xA0;<strong data-renderer-mark="true" id="isPasted">New VX2 Hub.</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025082711-ec007803-56b2-4ccd-9db9-a1076dc6b147-vmax_vx2_4b_hub_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx2_4b_hub_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">7.9MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p><br></p>

Your New VX2 Hub

Here you can access the user manual for your New VX2 Gear.

<p>Here you can access the user manual for your<strong id="isPasted">&#xA0;New&#xA0;</strong><strong>VX2 Gear.&#xA0;</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025082716-40defb32-6d07-41eb-a61f-43a2d86bd2cd-vmax_vx2_4g_gear_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx2_4g_gear_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">7.5MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p><br></p>

Your New VX2 Gear

Here you can access the user manual for your New VX4.

<p>Here you can access the user manual for your <strong data-renderer-mark="true" id="isPasted">New VX4.</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025090209-b6a01618-f741-4221-bf26-df466c9a64bf-vmax_vx4_2b_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx4_2b_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">12.4MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Your New VX4

Here you can access the user manual for your VX2 Pro.

<p>Here you can access the user manual for your <strong data-renderer-mark="true" id="isPasted">VX2 Pro.</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025090209-43462521-16f1-4443-965c-9be8e2631165-vmax_vx2_pro_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx2_pro_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">8.2MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Your VX2 Pro

Here you can access the user manual for your VX2 Extreme.

<p>Here you can access the user manual for your <strong id="isPasted">VX2 Extreme</strong><strong>.&#xA0;</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025082716-fbaf2de7-35e3-4512-ad7c-57f18106d39d-vmax_vx2_extreme_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx2_extreme_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">3.5MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p><br></p>

Your VX2 Extreme

Here you can access the user manual for your VX4.

<p>Here you can access the user manual for your <strong id="isPasted">VX4</strong><strong>.&#xA0;</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025082716-a1383b35-28a3-4a28-a2e5-a2f187698cf6-vmax_vx4_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx4_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">18.3MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p><br></p>

Your VX4

Here you can access the user manual for your  VX5 Pro.

<p>Here you can access the user manual for your <strong data-renderer-mark="true" id="isPasted">&#xA0;VX5 Pro.</strong></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/JWE4j730XoxZlV9b/hc/GyBLV6kYkV7NbQkK/2025090209-c0e9e229-7b41-41a3-86dc-cc71be431a75-vmax_vx5_pro_user_manual_eng.pdf" target="_blank" rel="noopener noreferrer">vmax_vx5_pro_user_manual_eng.pdf</a> <span class="gorgias-file-attachment__span-size">4.7MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Your VX5 Pro

Contact VMAX: click on "Contact us" and fill out the form. We'll get back to you during business hours - Monday to Friday from 8.30 am to 4.00 pm PT.

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VMAX Escooter USA

Manuals

Your New VX2 Pro

Your VX4 (1st Gen - 2024)

Your New VX5 Pro

Your New VX5

Your New VX2 Extreme

Your New R40 Pro

Your New R55 Pro

Your New VX4 (2nd Gen - 2025)

Quick Start Guides

How do you store your VMAX correctly?

Cleaning the scooter

Maintenance

Care & Maintenance

Warranty Conditions

Preparing for Shipping

Cost Estimates

E1/F1 - Brake Sensors Faulty

E2/ F2 – Throttle lever faulty

E3 Communication Error

E4 Surge Protector

E7 Error in the motor electronics

LED Segment Display

Error code 21 – Electronics Malfunction

Error code 22 – False signals from thumb throttle

Error code 24 – Lack of communication between motor and electronics

Error code 30 – Communication error between display and electronics

Error code 23 – Motor phase faulty

Error code 25 – Brake lever with incorrect signal

Error code 31 – Defective power button

Error codes 32 / 33 – Defective power button

Full-color TFT Display

Error Codes

Motor

Front wheel and drum brake

Rear light and mudguard

Rear Indicator

Changing the display cover

Controls Steering Bridge

Front Light

Charging socket and cover

Fine adjustment of folding mechanism

Handlebar Alignment

Change tire and/or tube

Changing the display

VX2 PRO

Fine adjustments of the folding mechanism

Change tire or casing

Controls and indicators

VX2 Extreme

Squeaking of the rear suspension

Change motor

Handlebar alignment

Controls steering bridge

Front light

VX5 / VX5 PRO

Repair Instructions

Service & Repair

What is VMAX?

How are VMAX E-Scooters different?

Where is my scooter shipped from?

How much does shipping cost?

Do you offer repairs?

How do refunds work?

What's important for a safe electric scooter ride?

Can I mount solid rubber tires on my VMAX?

How to Enable, Change, or Disable the Password on Your VMAX Scooter

Protective Gear

VMAX Dealer Network

Which VMAX app should I download (the black or the white one)?

How do I activate Beast Mode?

FAQ's

Open Service / Warranty Case Form

Open Service / Warranty Case

🛠️   Open Service / Warranty Case