Contact VMAX: click on "Contact us" and fill out the form. We'll get back to you during business hours - Monday to Friday from 8.30 am to 4.00 pm PT.

Go back to store

VMAX Escooter USA

Find answers to your frequently asked questions (FAQs) and get in touch with us for any question regarding our electric scooters, your order etc. 

VMAX E-Scooter USA - Help Center 

Your New VX2 Pro

Your VX4 (1st Gen - 2024)

Your New VX5 Pro

Your New VX5

Your New VX2 Extreme

Your New R40 Pro

Your New R55 Pro

Your New VX2 Hub

Your New VX2 Gear

Your New VX4 (2nd Gen - 2025)

Quick Start Guides

Your New VX4

Your VX2 Pro

Your VX2 Extreme

Your VX4

Your VX5 Pro

Manuals

How do you store your VMAX correctly?

Cleaning the scooter

Maintenance

Care & Maintenance

Warranty Conditions

Preparing for Shipping

Cost Estimates

E1/F1 - Brake Sensors Faulty

E2/ F2 – Throttle lever faulty

E3 Communication Error

E4 Surge Protector

E7 Error in the motor electronics

VX2 (Pro), VX3, VX5

Error code 21 – Electronics Malfunction

Error code 22 – False signals from thumb throttle

Error code 24 – Lack of communication between motor and electronics

Error code 30 – Communication error between display and electronics

VX4 and VX2 (Extreme)

Error Codes

Motor

Front wheel and drum brake

Rear light and mudguard

Rear Indicator

Changing the display cover

Controls Steering Bridge

Front Light

Charging socket and cover

Fine adjustment of folding mechanism

Handlebar Alignment

Change tire and/or tube

Changing the display

VX2 PRO

Fine adjustments of the folding mechanism

Change tire or casing

Controls and indicators

VX2 Extreme

Squeaking of the rear suspension

Change motor

Handlebar alignment

Controls steering bridge

Front light

VX5 / VX5 PRO

Repair Instructions

Service & Repair

What is VMAX?

How are VMAX E-Scooters different?

Where is my scooter shipped from?

How much does shipping cost?

Do you offer repairs?

How do refunds work?

What's important for a safe electric scooter ride?

Can I mount solid rubber tires on my VMAX?

How to Enable, Change, or Disable the Password on Your VMAX Scooter

Protective Gear

VMAX Dealer Network

Which VMAX app should I download (the black or the white one)?

How do I activate Beast Mode?

FAQ's

All articles

Categories

Quick Start Guides

Manuals

Care & Maintenance

Service & Repair

FAQ's