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VMAX Escooter USA

Find answers to your frequently asked questions (FAQs) and get in touch with us for any question regarding our electric scooters, your order etc. 

VMAX E-Scooter USA - Help Center 

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E1/F1 - Brake Sensors Faulty

E2/ F2 – Throttle lever faulty

E3 Communication Error

E4 Surge Protector

E7 Error in the motor electronics

LED Segment Display

Error code 21 – Electronics Malfunction

Error code 22 – False signals from thumb throttle

Error code 24 – Lack of communication between motor and electronics

Error code 30 – Communication error between display and electronics

Error code 23 – Motor phase faulty

Error code 25 – Brake lever with incorrect signal

Error code 31 – Defective power button

Error codes 32 / 33 – Defective power button

Full-color TFT Display

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Motor

Front wheel and drum brake

Rear light and mudguard

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Changing the display cover

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Charging socket and cover

Fine adjustment of folding mechanism

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Change tire and/or tube

Changing the display

VX2 PRO

Fine adjustments of the folding mechanism

Change tire or casing

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VX2 Extreme

Squeaking of the rear suspension

Change motor

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Controls steering bridge

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VX5 / VX5 PRO

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What is VMAX?

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Can I mount solid rubber tires on my VMAX?

How to Enable, Change, or Disable the Password on Your VMAX Scooter

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Open Service / Warranty Case Form

Open Service / Warranty Case

🛠️   Open Service / Warranty Case

Which VMAX app is compatible with my E-Scooter?

If you're experiencing any issues with your e-scooter, we're here to help. Please click here to fill out our service/warranty request form. Once submitted, a member of our support team will get in touch with you shortly.

<p>If you&apos;re experiencing any issues with your e-scooter, we&apos;re here to help. Please <a href="https://vmax-escooter.us/pages/open-service-form" id="isPasted">click here&#xA0;</a>to fill out our service/warranty request form. Once submitted, a member of our support team will get in touch with you shortly.</p>

Depending on the model you have, you'll need a different VMAX app. Check out the guide below to determine which app is right for you. You can usually find the model number and VIN on the right side of the deck.On older models, this information is som

<div style="font-family: Arial, sans-serif; color: #333; max-width: 800px;"><p>Depending on the model you have, you&apos;ll need a different VMAX app. Check out the guide below to determine which app is right for you.&#xA0;</p><h2 style="margin-top: 30px;" id="app-overview">App Overview</h2><table style="width: 100%; border-collapse: collapse; margin-top: 10px; margin-right: calc(0%);"><thead><tr style="background-color: #f5f5f5;"><th style="text-align: left; padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;">App version</th><th style="text-align: left; padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">Models</th></tr></thead><tbody><tr><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;"><strong>VMAX Connect App</strong><br><span style="color: #888;">Color: Beige &#xA0;</span></td><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">VX3 Pro, VX2 PRO, VX5, VX5 PRO</td></tr><tr><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;"><strong>VMAX E-Scooter</strong><br><span style="color: #888;">Color: Black&#xA0;</span></td><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">VX4 / New VX4, VX2 Hub, VX2 Gear, VX2 Lite, VX8, VX4, VX2 Extreme, R40 PRO, R55 PRO</td></tr></tbody></table><div style="background-color: #f5f5f5; padding: 15px; margin-top: 20px; border-left: 4px solid #ccc;"><strong>Not sure which model you have?</strong><br><p style="margin-top: 5px;">You can usually find the model number and VIN on the right side of the deck.<br>On older models, this information is sometimes located underneath the deck. If you would like to get in touch with the VMAX USA customer support, please fill out <a href="https://support.vmax-escooter.us/en-US/contact" target="_blank" rel="noopener noreferrer">this form &gt;&gt;&gt;</a> and one of our support agents will get back to you.&#xA0;</p></div><h2 style="margin-top: 30px;" id="how-to-download-the-app">How to download the app</h2><p>Download the app directly from the Apple App Store or Google Play Store.</p><div style="display: flex; gap: 20px; flex-wrap: wrap;"><div style="flex: 1; min-width: 250px; border: 1px solid #ddd; border-radius: 10px; padding: 20px;"><h3 id="vmax-connect-app">VMAX Connect App</h3><span style="color: #888;">Color: Beige &#xA0;</span><p style="margin-top: 15px;">With the VMAX Connect app, you can view important riding information right on your smartphone. You can check your battery level, speed, lights, riding mode, and other scooter data.</p><p>In addition, the app includes settings such as ECO/Sport mode, lighting control, units, language, password settings, and firmware updates.</p><div style="margin-top: 15px;"><a href="https://apps.apple.com/us/app/vmax-connect/id1585877342" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none; margin-right: 10px;">App Store</a> <a href="https://play.google.com/store/apps/details?id=net.vmaxglobal.vmax&amp;hl=en&amp;gl=US&amp;utm_source=Klaviyo&amp;utm_medium=flow&amp;utm_campaign=VX2%2520Pro%2520Customers%2520Post%2520Purchase%2520FLow&amp;utm_id=WHeA2K&amp;_kx=dYGTeXELr6bq2RDVctiNeQ.TQserw" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none;">Google Play</a></div></div><div style="flex: 1; min-width: 250px; border: 1px solid #ddd; border-radius: 10px; padding: 20px;"><h3 id="vmax-e-scooter">VMAX E-Scooter</h3><span style="color: #888;">Color: Black &#xA0;</span><p style="margin-top: 15px;">The VMAX E-Scooter offers you an enhanced dashboard as well as smart features for navigation, route planning, and trip tracking.</p><p>Depending on the e-scooter you have, you can view real-time data from your vehicle, plan your range, follow routes with turn-by-turn navigation, and save or share your trips.</p><div style="margin-top: 15px;"><a href="https://apps.apple.com/us/app/vmax-e-scooter/id6471820416" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none; margin-right: 10px;">App Store</a> <a href="https://play.google.com/store/apps/details?id=com.gpstuner.vmax" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none;">Google Play</a></div></div></div></div>

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