How do refunds work?Updated 23 days ago
Returns & Refunds
Order cancellation before shipping 3% payment processor fee (refund of 97% of payment)
Return of product including refused delivery - only unused scooters can be returned, within 14 days of delivery (0 miles, original packaging): 3% payment processor fee + $40 restocking fee + Cost for Return Shipping Label (depends on location and scooter model - $30 to $100).
To start a return, you can contact us through the form here: https://support.vmax-escooter.us/en-US/contact. Returns will need to be sent to the following address:
VMAX Mobility Inc
963 E 12th Street
Los Angeles 90021
If your return request is accepted, we’ll send you a UPS return shipping label.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If the product has been treated contrary to our user policies, the request for refund might be rejected.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please get in touch >>> and share images and other details.
Exchanges
Exchanging a scooter for a different model is possible within the US, there's a $50 exchange fee. Please contact us for details.