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VMAX Escooter USA logo

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FAQ's

What is VMAX?

Founded in 2015 in Switzerland, the vision of serial entrepreneur Dany Daetwiler brought VMAX to life, turning a dream of the perfect micromobility vehicles into reality. Championed for Swiss precision and innovation, VMAX swiftly cemented its presen

How are VMAX E-Scooters different?

At VMAX, safety, quality, and reliability are at the heart of everything we do. Our electric scooters, proudly certified by UL and TUV, reflect our commitment to excellence. But our dedication doesn’t stop there, we value our riders, offering repair

Where is my scooter shipped from?

Our scooters are shipped directly from our Los Angeles warehouse to your doorstep via ground shipping. For customers in the LA area, we also provide the option of convenient local pickup.

How much does shipping cost?

VMAX offers free shipping on all electric scooters, across the United States, excluding Hawaii and Alaska. Check out our Shipping Policy >>> for more information.

Do you offer repairs?

We provide warranty repairs for all our products and have a network of local repair partners nationwide, see the full list here >>>. For warranty claims, simply contact us >>>. Our dedicated support team is ready to assist you.

How do refunds work?

Returns & RefundsOrder cancellation before shipping 3% payment processor fee (refund of 97% of payment). Return of product including refused delivery - only unused scooters can be returned, within 14 days of delivery (0 miles, original packaging): 3%

What's important for a safe electric scooter ride?

Riding an electric scooter can be a convenient and fun way to get around, but it's important to prioritize safety to prevent accidents and injuries. Here are a few safety tips to keep in mind when riding an electric scooter:. Wear Safety Gear: Always