VMAX Escooter USA logo
VMAX Escooter USA logo

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FAQ's

What is VMAX?

Founded in Switzerland in 2015, VMAX set out with a single mission: to build the highest-quality electric scooters on the market. In 2023, the company expanded to the United States, bringing Swiss precision and engineering excellence to American road

How are VMAX E-Scooters different?

How Are VMAX E-scooters Different?. At VMAX, we don’t just build electric scooters - we redefine urban micromobility by prioritizing safety, quality, and reliability in every detail. From rigorous certifications to unmatched customer support, here’s

Where is my scooter shipped from?

Our scooters are shipped directly from our Los Angeles warehouse to your doorstep via ground shipping. For customers in the LA area, we also provide the option of convenient local pickup.

How much does shipping cost?

VMAX offers free shipping on all electric scooters, across the United States, excluding Hawaii and Alaska. Check out our Shipping Policy >>> for more information.

Do you offer repairs?

We provide warranty repairs for all our products and have a network of local repair partners nationwide, see the full list here >>>. For warranty claims, simply contact us >>>. Our dedicated support team is ready to assist you.

How do refunds work?

Returns & RefundsOrder cancellation before shipping 3% payment processor fee (refund of 97% of payment). Return of product including refused delivery - only unused scooters can be returned, within 14 days of delivery (0 miles, original packaging): 3%

What's important for a safe electric scooter ride?

Riding an electric scooter can be a convenient and fun way to get around, but it's important to prioritize safety to prevent accidents and injuries. Here are a few safety tips to keep in mind when riding an electric scooter:. Wear Safety Gear: Always