Preparing for ShippingUpdated 2 months ago

No matter where you want to send your scooter - to us for maintenance or to a new owner after a private sale, please note the following points.

• Shipping only in original box

  We generally ask you to keep the  original box  . We will not accept service cases that do not arrive in the original box. Exceptions may be made in the case of warranty cases. 
  In any case, it is important to adhere to the girth measurement. The girth measurement is the circumference of the package + the longest edge (that means 2 * (height + width) + length = girth measurement). This must not significantly exceed the dimensions of the original box and must in any case be less than 300 cm. 
  Exceeding this can lead to significant additional costs, which we must pass on to the sender.
  
  

• Shipping secured against transport damage.

  Even the original packaging can only guarantee damage-free shipping if a few precautions are taken:
  • Secure fragile parts (e.g. your rear light) sufficiently against external impacts . Also make sure that this protection stays in place even if the box is moved suddenly.
  • Secure the scooter against movement in the box . The scooter must not be able to move backwards and forwards in the closed box, nor should it be able to "jump" upwards.
  • Secure all individual parts against movement.
    Remove the handlebars from the front bar and place both parts in the box. Make sure that the brake levers cannot get caught anywhere and make sure that the metal of the handlebars cannot come into contact with the metal of the front bar. Here too, the lock must be designed in such a way that it  cannot slip
    
    

• Accessories and modifications

  Before you send us accessories, please discuss this with us. Unless there is a suspicion that your accessories are (partly) responsible for the reason for sending them in, keep  all accessories with you . This applies to both original accessories and parts you have installed yourself.
  We cannot guarantee that we will send your accessories back to you and - unless this was agreed in advance -  we do not accept any liability for your accessories.
  We are very happy about tasteful customizations of the vehicle. However, we prefer to see these on various social media channels. In our workshop we cannot guarantee that no damage will occur.
  
  

• Mark

  If we replace your mudguard or scooter as part of the work, we cannot attach the license plate to  the new mudguard. The adhesive license plate must not be re-glued. In this case, please contact your insurance company and have a new adhesive license plate sent to you.