Always consult your manual for specific warranty terms. In case of discrepancies between this article and your manual, the manual will prevail. VMAX provides an unconditional warranty of 24 months with the following exceptions:. If you have any quest

Always consult your manual for specific warranty terms. In case of discrepancies between this article and your manual, the manual will prevail.&#xA0;VMAX provides an unconditional warranty of 24 months with the following exceptions:&#xA0;<ul><li>The wear and tear of wearing parts. Wearing parts include<ul><li>Brakes</li><li>Tires</li><li>Cables</li><li>Batteries</li></ul></li><li>Damage caused by improper use</li><li>Damage caused by modification, accident or incorrect handling</li><li>Damage caused by influences such as fire, dirt or water</li><li>Damage caused by repairs carried out by the user. Repairs and maintenance may only be carried out by trained specialists</li><li>Damage caused by wear and tear</li></ul>If you have any questions about whether your specific case is covered by our warranty, please contact us using <a href="https://support.vmax-escooter.us/en-US/contact" id="isPasted">https://support.vmax-escooter.us/en-US/contact</a> or ask your dealer.

Warranty Conditions

Whether you're sending your scooter to us for maintenance or transferring it to a new owner after a private sale, please keep the following points in mind:

Whether you&apos;re sending your scooter to us for maintenance or transferring it to a new owner after a private sale, please keep the following points in mind:<ul><li><h4 id="shipping-only-in-original-box">Shipping only in original box</h4>We generally ask you to keep the original box. We will not accept service cases that do not arrive in the original box. Exceptions may be made in the case of warranty cases. In any case, it is important to adhere to the girth measurement. The girth measurement is the circumference of the package + the longest edge (that means 2 * (height + width) + length = girth measurement). This must not significantly exceed the dimensions of the original box and must in any case be less than 300 cm. Exceeding this can lead to significant additional costs, which we must pass on to the sender. </li><li><h4 id="shipping-secured-against-transport-damage">Shipping secured against transport damage</h4>The original packaging can help ensure damage-free shipping, provided that certain precautions are taken: <ul><li>Secure fragile parts (e.g. your rear light) sufficiently against external impacts. Also, ensure this protection stays in place even if the box is moved suddenly.</li><li>Secure the scooter against movement in the box. The scooter must not be able to move backward and forwards in the closed box, nor should it be able to &quot;jump&quot; upwards.</li><li>Secure all individual parts to prevent movement during shipping. Remove the handlebars from the front bar and place both components in the box. Ensure that the brake levers are positioned to avoid contact with any surfaces and that the metal of the handlebars does not come into contact with the metal of the front bar. Additionally, the lock should be properly fastened to prevent any slipping during transit. </li></ul></li><li><h4 id="accessories-and-modifications">Accessories and modifications </h4>Before sending any accessories to us, please contact us to discuss the situation. Unless your accessories are suspected to be a contributing factor to the issue requiring service, we recommend keeping all accessories with you. This applies to both original accessories and any parts you have installed yourself. Please note that we cannot guarantee the return of any accessories sent to us. Additionally, unless explicitly agreed upon beforehand, we cannot accept liability for any accessories you send. While we appreciate tasteful customizations to your vehicle especially when shared on social media, please understand that our workshop cannot guarantee that such modifications will remain undamaged during servicing.</li></ul>

Preparing for Shipping

We are here to assist not only with warranty claims but also with issues outside the warranty period or damage caused by external factors. Please note, however, that this service is only available for scooters that have not been modified. If you need

We are here to assist not only with warranty claims but also with issues outside the warranty period or damage caused by external factors. Please note, however, that this service is only available for scooters that have not been modified.If you need to send your scooter to us, please contact us via<a href="https://support.vmax-escooter.us/en-US/contact" style="text-decoration:none;">&#xA0;this link</a>. We will provide you with a return label. Once we receive your scooter, we will perform a diagnosis and send you a cost estimate for the necessary repairs. You can then decide whether to proceed with the work.Please note that we cannot provide a cost estimate without first analyzing the scooter in our workshop. If you choose not to proceed with the repair after receiving the estimate, we will charge you for the shipping and diagnostic costs and return the scooter to you.If you refuse the repair within the scope of the cost estimate, we will charge you for shipping and the cost of the diagnosis and send the scooter back to you.&#xA0;For your convenience, you can also find authorized dealers on our website who are equipped to perform service work on our scooters. Feel free to contact a local dealer to check their availability.If you prefer to handle repairs yourself or through a workshop of your choice, you can purchase spare parts directly from us&#xA0;<a href="https://vmax-escooter.us/collections/replacement-parts-landing-page" style="text-decoration:none;">here</a>. This allows you to perform maintenance or repairs outside the warranty period at any workshop.

Cost Estimates

Error Codes

Repair Instructions

Contact VMAX: click on "Contact us" and fill out the form. We'll get back to you during business hours - Monday to Friday from 8.30 am to 4.00 pm PT.

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VMAX Escooter USA

Service & Repair

What is VMAX?

How are VMAX E-Scooters different?

Where is my scooter shipped from?

How much does shipping cost?

Do you offer repairs?

How do refunds work?

What's important for a safe electric scooter ride?

FAQ's

Your New VX2 Pro

Your New VX4

Your New VX5 Pro

Your New VX5

Your New VX2 Extreme

Your New R40 Pro

Your New R55 Pro

Installation

Protective Gear

VMAX Dealer Network

General

How do you store your VMAX correctly?

Cleaning the scooter

Maintenance

Care & Maintenance

E1/F1 - Brake Sensors Faulty

E2/ F2 – Throttle lever faulty

E3 Communication Error

E4 Surge Protector

E7 Error in the motor electronics

VX2 (Pro), VX3, VX5

Error code 21 – Electronics Malfunction

Error code 22 – False signals from thumb throttle

Error code 24 – Lack of communication between motor and electronics

Error code 30 – Communication error between display and electronics

VX4 and VX2 (Extreme)

Motor

Front wheel and drum brake

Rear light and mudguard

Rear Indicator

Changing the display cover

Controls Steering Bridge

Front Light

Charging socket and cover

Fine adjustment of folding mechanism

Handlebar Alignment

Change tire and/or tube

Changing the display

VX2 PRO

Fine adjustments of the folding mechanism

Change tire or casing

Controls and indicators

VX2 Extreme

Squeaking of the rear suspension

Change motor

Handlebar alignment

Controls steering bridge

Front light

VX5 / VX5 PRO

VMAX E-SCOOTER App