Contact VMAX: click on "Contact us" and fill out the form. We'll get back to you during business hours - Monday to Friday from 8.30 am to 4.00 pm PT.

Go back to store

VMAX Escooter USA

Find answers to your frequently asked questions (FAQs) and get in touch with us for any question regarding our electric scooters, your order etc. 

VMAX E-Scooter USA - Help Center 

If you're experiencing an issue with your e-scooter and haven't opened a support case yet, please fill out our service/warranty request form. A member of our support team will get in touch with you shortly. If you already have an open support case an

<p>If you&apos;re experiencing an issue with your e-scooter and haven&apos;t opened a support case yet, please <a href="https://vmax-escooter.us/pages/open-service-form" id="isPasted">fill out our service/warranty request form</a>. A member of our support team will get in touch with you shortly.</p><p>If you already have an open support case and have shared your test results, photos, or other information, please don&apos;t submit them again through this form. Our team will review the information already provided in your existing case.</p>

🛠️   Open Service / Warranty Case

Depending on the model you have, you'll need a different VMAX app. Check out the guide below to determine which app is right for you. You can usually find the model number and VIN on the right side of the deck.On older models, this information is som

<div style="font-family: Arial, sans-serif; color: #333; max-width: 800px;"><p>Depending on the model you have, you&apos;ll need a different VMAX app. Check out the guide below to determine which app is right for you.&#xA0;</p><h2 style="margin-top: 30px;" id="app-overview">App Overview</h2><table style="width: 100%; border-collapse: collapse; margin-top: 10px; margin-right: calc(0%);"><thead><tr style="background-color: #f5f5f5;"><th style="text-align: left; padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;">App version</th><th style="text-align: left; padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">Models</th></tr></thead><tbody><tr><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;"><strong>VMAX Connect App</strong><br><span style="color: #888;">Color: Beige &#xA0;</span></td><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">VX3 Pro, VX2 PRO, VX5, VX5 PRO</td></tr><tr><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 26.3337%;"><strong>VMAX E-Scooter</strong><br><span style="color: #888;">Color: Black&#xA0;</span></td><td style="padding: 10px; border: 1px solid rgb(221, 221, 221); width: 73.5199%;">VX4 / New VX4, VX2 Hub, VX2 Gear, VX2 Lite, VX8, VX4, VX2 Extreme, R40 PRO, R55 PRO</td></tr></tbody></table><div style="background-color: #f5f5f5; padding: 15px; margin-top: 20px; border-left: 4px solid #ccc;"><strong>Not sure which model you have?</strong><br><p style="margin-top: 5px;">You can usually find the model number and VIN on the right side of the deck.<br>On older models, this information is sometimes located underneath the deck. If you would like to get in touch with the VMAX USA customer support, please fill out <a href="https://support.vmax-escooter.us/en-US/contact" target="_blank" rel="noopener noreferrer">this form &gt;&gt;&gt;</a> and one of our support agents will get back to you.&#xA0;</p></div><h2 style="margin-top: 30px;" id="how-to-download-the-app">How to download the app</h2><p>Download the app directly from the Apple App Store or Google Play Store.</p><div style="display: flex; gap: 20px; flex-wrap: wrap;"><div style="flex: 1; min-width: 250px; border: 1px solid #ddd; border-radius: 10px; padding: 20px;"><h3 id="vmax-connect-app">VMAX Connect App</h3><span style="color: #888;">Color: Beige &#xA0;</span><p style="margin-top: 15px;">With the VMAX Connect app, you can view important riding information right on your smartphone. You can check your battery level, speed, lights, riding mode, and other scooter data.</p><p>In addition, the app includes settings such as ECO/Sport mode, lighting control, units, language, password settings, and firmware updates.</p><div style="margin-top: 15px;"><a href="https://apps.apple.com/us/app/vmax-connect/id1585877342" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none; margin-right: 10px;">App Store</a> <a href="https://play.google.com/store/apps/details?id=net.vmaxglobal.vmax&amp;hl=en&amp;gl=US&amp;utm_source=Klaviyo&amp;utm_medium=flow&amp;utm_campaign=VX2%2520Pro%2520Customers%2520Post%2520Purchase%2520FLow&amp;utm_id=WHeA2K&amp;_kx=dYGTeXELr6bq2RDVctiNeQ.TQserw" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none;">Google Play</a></div></div><div style="flex: 1; min-width: 250px; border: 1px solid #ddd; border-radius: 10px; padding: 20px;"><h3 id="vmax-e-scooter">VMAX E-Scooter</h3><span style="color: #888;">Color: Black &#xA0;</span><p style="margin-top: 15px;">The VMAX E-Scooter offers you an enhanced dashboard as well as smart features for navigation, route planning, and trip tracking.</p><p>Depending on the e-scooter you have, you can view real-time data from your vehicle, plan your range, follow routes with turn-by-turn navigation, and save or share your trips.</p><div style="margin-top: 15px;"><a href="https://apps.apple.com/us/app/vmax-e-scooter/id6471820416" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none; margin-right: 10px;">App Store</a> <a href="https://play.google.com/store/apps/details?id=com.gpstuner.vmax" target="_blank" style="display: inline-block; padding: 8px 14px; background: #333; color: #fff; border-radius: 20px; text-decoration: none;">Google Play</a></div></div></div></div>

Get more information

Categories

Quick Start Guides

Manuals

Care & Maintenance

Service & Repair

FAQ's

Open Service / Warranty Case

Articles

🛠️ Open Service / Warranty Case

Which VMAX app is compatible with my E-Scooter?

Get support